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The accommodation complaints process is a Special-to-Type (STT) procedure that exists to deal with matters related to the delivery of Service provided accommodation. The STT process must be closed before a Service Complaint can be considered.
Amendments have been made to the STT Process for Service Families Accommodation (and substitute equivalent) in Tri-service accommodation regulations (TSARs) (JSP 464) - GOV.UK (www.gov.uk) to improve the efficiency of the process and improve understanding of the redress that can be granted at each stage.