You will be able to access colleagues from Pinnacle's Customer Solutions, Repairs, Home Services and Housing Officer teams who will be on hand to provide you with information on a host of topics. They will also help to answer and resolve any queries and questions you may have.
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Welcome to the Autumn/ Winter edition of our Armed Forces stakeholder brief. To mark this year’s Remembrance, NHS England and our partner Royal College of General Practitioners (RCGP) are urging GP practices to become veteran friendly accredited and prevent ‘silently struggling’ veterans from delaying seeking medical help.
Taking place on 6 July 2024 on the River Avon in Monkton Park, Chippenham, this event promises a fun-filled day with your colleagues or friends whilst making a meaningful impact on the lives of those who have risked everything to keep us safe.
Interested in taking part, or just fancy spectating on the day?
Read more about how it works or click here to visit the website!
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The UK Government website has information and guidance on school admissions with links to support those who have applied for school places in each of the four countries.
To view the and download the document use this link. (Google Drive.)
If you are viewing this from an MoD computer the Google Drive Link will not be accessible. please contact your local HIVE and they will be happy to send you a copy.
A safety recall has been issued by IDEAL regarding their Heating Logic 2 gas combi & system boiler range. Around 1,700 homes have this type of boiler installed. Impacted families have been issued a letter and FAQ document informing them of the issue and the next steps to resolve this.
Families are still able to use the boilers, however, IDEAL advise families to repressurise their boiler and ensure they register their details for an upgrade. Instructions on how to do this, can be found on IDEAL's website.
A message from DIO Chief Executive, Mike Green:
“On Tuesday, I gave evidence to the House of Commons Defence Committee inquiry into service accommodation.
I welcome the scrutiny of our past performance and the opportunity it provides for us to share the improvements we are making.
I care deeply about the homes that DIO provides for you and your families, and during the evidence session, I was again able to offer my sincere apologies for the unacceptable living conditions that many of you have had to experience.
I am determined to resolve the problems that have affected Service family homes and over the last 18 months we have done all in our power to grip the issues.
Maintenance service performance has significantly improved and more than 80% of jobs are now fixed on first visit. Call waiting times have vastly reduced and complaints are at their lowest level since the contracts began. However, there is much more still to do.
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It's now even easier for Service families to register and claim for Wraparound Childcare (WAC).
Following your feedback, we have simplified the process to make it easier for you and your family. WAC is now fully integrated in JPA and brings registration, claims calculations, and claims all together in one place – in the 'My child allowances: WAC' section.
Could your family save £3,400 a year, per child?
Over 10,500 Service children's childcare is currently being supported by Wraparound Childcare funding.
If you have a child aged between 4 and 11 (4-16 if in receipt of disability benefits), on average, your family could save up to £3,400 per child, per year on before and after school care.
If you think your family may be eligible, find out more about WAC by visiting the Discover My Benefits Army, RAF, Navy or Marines webpage.
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A cold weather alert has been issued for parts of the UK next week, with colder temperatures expected and the potential for snow.
DIO and our suppliers have provisions in place to ensure we are prepared to provide the right level of support for families.
There are also steps families can take if they are experiencing issues with their boiler or heating during the colder weather. Please check out Pinnacle's boiler and heating guide for more information.
If families are still having problems with their boiler or heating system, please contact Pinnacle National Call Centre on 0800 031 8628
From 19 February 2024 the way that personnel register and claim WAC funding is changing. The process will be fully integrated within JPA and will be much simpler to use.
Where can you find further information?
