Message from Agility regarding removals this Summer

Agility is advising Service personnel to wait for confirmation of their removals booking request before they book move-in/out appointments otherwise they may not get the dates they need.

This is because the removals industry is experiencing staff shortages this summer. If you have any questions or concerns then please contact Agility directly: Agility GRMS

Pinnacle: Issue affecting appointments in the SE and SW regions + complaints and compensation in general

1. Issue affecting appointments in the South East and South West regions

Last week we alerted you to an urgent issue where VIVO’s system was not receiving appointments being transferred by Pinnacle. Since then, we have worked hard with our suppliers to understand the causes, reduce the impact on families and find a resolution.

Unfortunately, the issues are impacting families through missed appointments, and we understand how frustrating this is for families.

VIVO has reported 1733 missed appointments due to this issue that have affected 1125 families. The technical teams have identified the causes of the problem and fixes are currently being deployed. While it will take a few days to permanently fix the underlying issue, a business continuity plan (BCP) has been implemented with a temporary solution while the permanent solution is put in place. Early feedback suggests this has significantly reduced but we aim to eliminate it entirely. Therefore, further measures have been agreed with immediate effect to strengthen this BCP. The Pinnacle team at the National Service Centre are supporting by providing information across to the VIVO such that checks can be made to prevent further missed appointments.

Met Police: The Little Book of Big Scams 5th Edition

The Little Book of Big Scams aims to raise awareness of the ever-evolving ways that criminals use to scam the Public out of hard earned money.

Click here​ for an online copy.