Winter Guide for Service Family Accommodation
A guide to help families get their homes winter ready can be found here.
Improved Compensation System
Pinnacle has now introduced a new improved compensation system making the process much easier for families to claim.
Families will see the new forms on the Pinnacle website, will be required to validate their email address (to ensure this is correct and vouchers are sent to the correct place) and will receive regular emails to update them on their claim's progress. All communications from the new system will be received from no.reply@pay729.net.
Pinnacle is aware of several legacy claims still in the previous system. The team is working hard alongside Amey, VIVO and voucher providers to process these claims as quickly as possible.
If families haven't heard back on a claim that pre-dates the new system (submitted before 1 Aug 23), they are requested to contact: compensation@pinnacleservicefamilies.co.uk.
Candy Tumble Dryer Fire Risk
It has been identified that there is a potential safety hazard associated with 'Candy Smart' and 'Candy Smart Pro' tumble dryers. There have been several instances of plugs catching fire.
Please do check plugs regularly and contact the manufacturer if you have any concerns.