UK Mobile phone contracts / PAYG terms must be checked before deployment by SP to an EU country. EE, O2 and Vodaphone all offer slightly different practices for deployed SP.
Deployed SP and family members could be liable for higher charges. The provider could revoke the contract over Fair Use Policy violations.
EE, O2 and Vodaphone all offer slightly different practices for deployed SP.
When your contract / PAYG agreement started is really important. The key dates are July and August 2021 if your PAYG or Monthly contract started after these dates you are subject to post Brexit changes and additional roaming / fair use charges.
Here is a short breakdown with links to websites and your options as a customer if you are deployed to Germany.
EE
Your choice is to suspend the contract for 12 months. Contact the EE customer care team and request the form to suspend the contract.
O2
Your contract will continue to operate in the EU as it would in the UK. For deployments outside the EU you can request a contract suspension. Please note the contract suspension may not include the payments for the handset, make sure to confirm what you will be required to pay by contacting the O2 customer care team. From Jan 2025 new fair use policy will apply limitimg you to 25 GB each month.
Vodaphone
You can apply for a break in contract for up to three years . It is also possible to get an unlock code allowing the phone to work on EU network providers SIM cards.
Your family should be included in the above arrangements if their contracts are in your name. A Spouse also qualifies if the contract is in their name.