A message from DIO Chief Executive, Mike Green:
“On Tuesday, I gave evidence to the House of Commons Defence Committee inquiry into service accommodation.
I welcome the scrutiny of our past performance and the opportunity it provides for us to share the improvements we are making.
I care deeply about the homes that DIO provides for you and your families, and during the evidence session, I was again able to offer my sincere apologies for the unacceptable living conditions that many of you have had to experience.
I am determined to resolve the problems that have affected Service family homes and over the last 18 months we have done all in our power to grip the issues.
Maintenance service performance has significantly improved and more than 80% of jobs are now fixed on first visit. Call waiting times have vastly reduced and complaints are at their lowest level since the contracts began. However, there is much more still to do.
